What is IT Outsourcing?

IT Outsourcing is a business practice where various software requirements of a business are escalated to outside service providers who are knowledgeable and experts in delivering software solutions and exceeding quality standards. Initially, it was a cost-saving measure, but IT outsourcing is now multiplying to become a popular choice for companies looking to access the right talents and explore the unrealized benefits of outsourcing. 

IT outsourcing has several facets, including managing IT infrastructure, developing mobile apps, guiding development, and supervising different help desks. From concept to design to development to testing to deployment to upgrade and maintenance services, the IT outsourcing firm handles all software-related tasks in-house. Software outsourcing firms can offer project-based, fully managed, co-sourced, or typically augment facilities with skilled resources from other IT outsourcing providers.

Why Opt for IT Outsourcing for Your Business?

IT outsourcing is a popular strategy used by many companies to maximize efficiency and streamline processes in the competitive business world of today, in which your company's IT needs are taken care of by a third party.  But is it the right course of action for your company? Let’s examine the main reasons why businesses choose IT outsourcing. 

Access to Expertise

A team of experts with knowledge in a range of IT solutions is frequently brought together when it’s difficult to find an in-house team. They are typically up-to-date in technology advancements and best techniques. 

Disaster Recovery

IT outsourcing helps reduce risks associated with cybersecurity threats, compliance requirements, and technological advancements. Numerous IT sourcing companies provide business continuity and disaster recovery services.

Advanced Technology & Innovation

Outsourcing firms frequently invest in advanced technology and new tools to give their clients access to modern solutions. They also foster innovation by leveraging their knowledge of the latest tools and technologies. 

Cost Predictability 

Budgeting is made more predictable by converting variable costs into fixed costs through outsourcing. Businesses can avoid large investments in infrastructure and software while opting for an operational expenditure model.

Focus on Your Core Business

Businesses can focus more on their strategic initiatives and core competencies by outsourcing their IT services. Businesses can simplify their operations and boost efficiency by utilizing the expertise of external providers.

IT Outsourcing Company

Maticz is a top IT outsourcing company offering comprehensive IT outsourcing services supported by state-of-the-art tools and technologies. With a track record of completed projects, a team of highly qualified and experienced professionals, effective communication techniques, and the capacity to adjust to changing market trends and emerging technologies, Maticz has established itself as the leading provider of IT outsourcing services.

- Upgrade Your Tech Support

- Optimize your team

- Control IT cost

- Minimize Downtime

- Become more competitive 

Professional IT Outsourcing Services

By outsourcing IT services businesses can focus on core competencies and other resources to be obtained. Each IT outsourcing service may vary and include financial savings, availability of specialized knowledge, scalability, and preserving data security. Maticz deliberately tailors the IT outsourcing services based on your demands and needs;

Infrastructure Outsourcing 

Infrastructure outsourcing involves hiring outside service providers to oversee and manage the whole organization’s IT infrastructure including servers, data centers, storage systems, and network components. We encompass a variety of services like disaster recovery, network management, cloud computing, and data center operations. 

The main objective is to improve efficiency, scalability, and reliability and prioritize cost reduction and internal resource focus. You can maintain the robust architecture and the alignment of technological advancements with your businesses by utilizing our expertise.

Software Development Outsourcing

Software development outsourcing is the practice of developing, maintaining, and providing support for software applications by hiring third-party developers or experts. This can range from custom software development to mobile app development to creating websites and web applications. 

This also includes providing maintenance and support for your existing software. Businesses can gain access to specialized knowledge save expenses, minimize project timelines, and concentrate on core competencies while utilizing the newest technologies and development techniques from qualified experts by outsourcing software development.

Help Desk and IT Support 

Businesses and startups having hardware and software problems can hire third-party help desks and IT support services. They provide crucial support in managing user accounts and permissions, assisting with software testing, and troubleshooting issues. Help desk support answers questions and deals with common problems; it is often the user's first point of contact. 

Specialized IT support teams may be consulted for more complex issues. When combined, these services ensure that IT systems run efficiently and effectively, increasing user satisfaction and productivity levels within an organization. 

Network and Communication Outsourcing 

Managing and maintaining an organization's communication and networking systems is part of network and communication infrastructure. This involves maintaining reliable and secure connectivity, enhancing network efficiency, and controlling hardware such as switches, routers, and firewalls.

These services also include VoIP, email, and video conferencing system setup and maintenance. We employ cybersecurity measures to protect data and prevent unauthorized access. Reliable, secure data exchange is made possible by network and communication services facilitating collaboration and efficient business operations.

Business Process Outsourcing

Using third-party service providers to manage different business operations and processes is known as business process outsourcing. BPO includes customer service, data entry, human resources, finance and accounting, and other back-office tasks. 

By utilizing the experience, resources, and size of specialized providers, business process outsourcing (BPO) helps businesses cut expenses, increase productivity, and concentrate on their core competencies. Businesses can increase productivity and stimulate innovation in their core operations by delegating non-core tasks to others. 

IT Consulting 

Consulting and strategy services include professional advice and strategic planning that assist businesses in maximizing technology and connecting IT initiatives with their goals. We provide IT consulting services that include IT project management, and IT transformation. Our experts assist companies in maintaining their competitive edge, boosting productivity, and staying ahead of technological advancements.

IT Outsourcing Models

Based on the needs and convenience, Businesses choose their outsourcing. These requirements may originate from short-term objectives or long-term planning. Companies can now access a growing source of expertise and capabilities because of the cross-border trade. 

Businesses often collaborate with us to help their IT departments quickly adjust to changing needs. Three primary factors influence the outsourcing model: the location of the outsourcing company, the type of partnership it provides, and the details of the outsourcing contract. 

Offshore Outsourcing

When a business assigns a third-party provider, to handle the tasks that are usually done within the organization, this is known as offshore outsourcing. The location chosen for offshore outsourcing is typically far from the client’s location, to optimize the entire business operations. 

This collaborative outsourcing model helps to optimize overall business costs and prefers to hire skilled professionals from an international database of hourly or monthly wages. Certain business time zones are crucial in remote work because there is an added benefit of time overlap during online calls and e-meetings. 

Nearshore Outsourcing

Utilizing a third-party service provider from the neighboring nation to handle certain business operations is nearshore outsourcing. A nearby location in the same region is called “nearshore”.  This model makes travel and communication between the two organizations easier.

The working culture and techniques will be very similar in contrast to other models. The advantages of nearshore outsourcing include lower costs, better culture fits, closer location, and comparable time zones. There are situations when the fees are too high to maintain operations in your nation of origin, nearshore software development can offer excellent outsourcing locations.


Onshore IT Outsourcing, or, domestic outsourcing, is where a company hires third-party services from within the same country as the primary operator. This option can be cost-effective for businesses wanting BPO (Business Process Outsourcing) services. 

Comparing onshore and offshore outsourcing, which involves obtaining services from individuals or businesses abroad, can reveal greater security and quality. However, compared to offshore outsourcing, which is frequently carried out in nations with lower labor and operating costs, onshore outsourcing can be more costly.

Due to the same time zone and lower costs, this outsourcing model is primarily preferred by multinational corporations. There won't be any differences in people's cultures, working methods, or holiday lists.

Benefits of IT Outsourcing Services

Implementing our IT outsourcing services provides you with the below-listed benefits;

Cost Savings 

Outsourcing can eliminate the need for in-home IT staff and can significantly reduce labor costs. This business practice also reduces the operational costs related to updating and maintaining the technology architecture. 


Choosing IT outsourcing provides the flexibility to scale up or down based on the business needs, without the constraint of overseeing the in-house IT staff. Businesses can quickly adapt the market changes with the help of a flexible and responsive IT partner.   

Enhanced Overall Performance

IT outsourcing firms often offer Service Level Agreements (SLA) to guarantee performance and uptime. Many IT sourcing providers offer 24/7 support to ensure that technical issues are addressed quickly.  

Quick Deployment

Quick deployment is made possible through IT Outsourcing which refers to the rapid implementation of new tools and technologies, enabling businesses to swiftly adapt to changes and seize opportunities without delay. This ensures faster time-to-market and immediate operational efficiency.

Time Management

To maximize productivity and efficiency, time management entails organizing and putting forth control over the amount of time spent on particular tasks. To get better results, it aids in task prioritization, goal setting, and distraction reduction.

Technologies We Use For IT Outsourcing

IT outsourcing services have evolved a lot over time. Earlier, people would outsource simple tasks like data entry and payroll management. Now, IT outsourcing includes more than just everyday tasks. To make those tasks more efficient and automated and for the best results we include technologies like

Artificial Intelligence


Blockchain Technology

Machine Learning


Remote and cloud-based call centers

Internet of Things (IoT)

Big data analysis




What Makes Maticz the Best IT Outsourcing Company?

It is not surprising that businesses are looking to outsource their IT management services to expert service providers due to the emergence of advanced technologies, the growth of cyber threats, and the evolution of business practices. Organizations adopting these trends can fully utilize their IT resources, allowing them to concentrate on their competencies, and transfer the IT management complexities to professionals. 

Maticz is a leading managed IT service provider, renowned for its constant commitment to providing superior IT consulting services, software development services, and more. With years of experience in managing and providing solutions to a diverse clientele, our organization is also one of the leading providers of IT outsourcing services. In addition, we prioritize data security, maintain transparency in our software development processes, and offer comprehensive support that aids our clients' business growth. We differentiate ourselves from the competition with our customer-centric approach, competitive pricing, and dedication to innovation. You know that your company's expansion is in capable hands when you work with Maticz.

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